1
Open carefully
Remove the rolled pillow from the box and outer plastic. Avoid using a sharp blade near the pillow fabric.
Pillow Care + Support
Your pillow arrived Roost-packed.
That means it was compressed and rolled to protect it during shipping. A few simple steps will help restore its full loft, shape and comfort.
First-use instructions
Restore your pillow in four simple steps
These general instructions are designed for Roost fiber-filled and dryer-safe foam-and-fiber pillows. Always follow the sewn-in care label for your specific pillow.
2
Unroll and fluff
Unroll the pillow, hold opposite corners and shake vigorously. Massage and separate the fill by hand.
3
Refresh if permitted
If the care label allows, tumble on Air Fluff / No Heat for 15–20 minutes. Add two clean dryer balls if desired.
4
Allow it to expand
Place the pillow flat and allow up to 24 hours to reach its intended loft and shape.
Important: Do not place a pillow in the dryer unless the sewn-in care label permits it. Solid foam pillows should not be tumble-dried.
Everyday care
Keep it fresh and comfortable
- Fluff regularly to redistribute the fill.
- Use a washable pillow protector.
- Refresh on Air Fluff / No Heat only when permitted.
- Wash only according to the sewn-in care label.
- Dry completely before returning the pillow to your bed.
What to expect
Temporary flatness is normal
Roll-packing can temporarily flatten the pillow or create light creasing. Fluffing, airing and allowing time for expansion typically restores the shape.
A mild packaged scent may be noticeable immediately after opening. Allow the pillow to air in a well-ventilated room.
Troubleshooting
Common questions
Why does my pillow look flat?
Compression during shipping temporarily reduces loft. Unroll, shake and massage the fill, then allow up to 24 hours for expansion.
What if the fill feels uneven?
Massage dense areas through the fabric and shake the pillow from several directions to redistribute the fill.
Can I place every Roost pillow in the dryer?
No. Only use a dryer when the sewn-in care label permits it. Never tumble-dry a solid foam pillow.
What if the pillow still has not expanded?
Repeat the hand-fluffing process and allow the full expansion period. Contact Roost Support if the pillow still appears defective.
How should I wash my pillow?
Care varies by construction and fill. Follow the sewn-in label on the specific pillow.
Customer support
We’re here to help.
Contact our team for help with setup, care, damaged merchandise, missing items or warranty questions.